Maruti Udyog Limited (MUL) became one of the first automobile companies anywhere in the world to get an ISO 9000:2000 certification in 2001.
Maruti Udyog Ltd. (MUL) was basically formed to cater to the problems of insufficient public transport capability of the Government. During the early 80's, India was facing tremendous problems regarding public transport. And there was no possible solution to curb this problem. The Indian markets were yet to be opened to globalization hence; there were very few car manufacturers in the country. However, the need for an alternative was becoming very necessary, when the Government of India through an Act of Parliament formed Maruti Udyog Ltd. in 1981.
After this, a Joint Venture agreement was signed by the Govt. of India and Suzuki Motor Company (now SuzukiMotor Corporation of Japan) in Oct 1982. There are almost 307 showrooms across 189 cities. They are managed by almost 6000 trained personnel. MUL has always been concerned about the quality of their services and products. Accordingly, it has been seen that Maruti owners experience very minimum problems as compared to the other car manufacturers of India. Another important aspect of Maruti India is that they provide all kinds of services and products under one roof.