According to the Indian Government guidelines, auto showrooms including those of Renault in the country can now be opened with the sanitation measures carefully taken.
600 showrooms have been opened by Maruti Suzuki and the Indian largest auto manufacturer have started vehicles’ delivery since May 5. In the meanwhile, Hyundai has also opened 200 service centres and 150 dealerships in India. Due to the COVID-19 pandemic, the whole country has been put in lockdown but now businesses are being commenced again in green areas which are considered to be the safest regions.
Sanitation process is being carefully implemented at Renault showrooms.
After the 45-day lockdown, sales operation in Renault showrooms are ready to commence with strict sanitation measures being taken. All areas in the showrooms including customer’s display areas, lounge area and washrooms are all carefully sanitized. Exteriors are cleaned with disinfectants and all touchpoints are cleaned on a regular basis. Delivery processes and test drives are also implemented, following the sanitation guidelines. All the customers will be checked for the temperature with thermal scanners and given hand sanitizers before entering the dealership. Both the staff and the customers are required to wear masks and gloves; disinfectant spraying is implemented in a systematic way.
Customers now can book the vehicles online via ‘Book Online Pay Later’ scheme, which lets the customer book a Renault car online either on the My Renault App or the website without paying the down payment. Renault has also relaxed service schedules and warranty for customers in this difficult time. The 24 x 7 roadside support continues to be offered to customers in case of emergency. Car maintenance tips are also sent to customers so that they can keep their cars in good conditions even in the lockdown period.
All the auto manufacturers are doing their best to offer the customers the best service as possible during this difficult period.
Besides the customers, Renault’s employees also receive the support from the French auto manufacturer. Renault India CEO has announced that they will not cut any jobs of their employees, making sure that all of them can maintain their job and salaries, which put many anxious employees at ease.
Renault is expected to launch a new compact SUV codenamed HBC, which will compete against the Hyundai Venue and Maruti Vitara Brezza. Rumoured to get the official name: Renault Kiger, it is slated for launch in the upcoming festive season. The new car will borrow the CMF-A platform from the Renault Triber and Kwid. The new SUV will be priced between from INR 6 to INR 8.5 lakh.
Image source: Ujjwal Saxena