The growing concern regarding the spread of COVID-19 has urged Toyota Kirloskar Motor to take precautionary measures to combat against the novel Coronavirus.
The concern toward the spread of Coronavirus in India is growing in recent days. With the confirmed cases rising to 236 (March 21) in India, the Government, business, industries and the general public are making extra efforts to contain the spread of the pandemic. The domestic automobile industry gets no exception.
Recently, Toyota Kirloskar Motor (TKM) has announced some precautionary measures to protect the health and safety of its employees, dealer partners and customers in the country.
"Our first priority is the health and safety of all our stakeholders. As a committed corporate, we are taking all preventive measures to sustain normal business operations. We have created SOPs internally to maintain normalcy at the workplace as well as for our partners ensuring hassle-free customer interface. We are actively responding to the changing market conditions and taking countermeasures wherever required to deal with contingencies that may arise in the future", said Naveen Soni, TKM’s Senior Vice President, Sales & Service.
Toyota is monitoring the situation closely and giving appropriate actions in accordance with the Government’s instruction. The Japanese auto company is making great effort to change the operation of its sales and services in order for the customers to buy the vehicles without having to step out of their houses as much as possible.
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That said, customers can pay a visit to the company’s website to get the vehicle’s information, book test drives, make a service appointment and even have their cars delivered to their home. A 360-degree vehicle display and virtual car’s inspection are also offered on the website for the sake of buyers’ convenience.
Both at corporate office or factories, Toyota employees are also encouraged to keep social distancing, perform respiratory and hand hygiene more regularly, avoid touching eyes, mouth, nose and stay at home if they may have any symptoms of coronavirus. The fingerprint biometric attendance has been stopped as a preventive action against the virus spread.
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The dealer partners are also informed to take serious precautions to grasp any problem that might come forth, thereby increasing the buyers’ confidence in visiting the company’s dealerships.
The Indian automobile industry plagued by the massive economic slowdown last year is seeing very bleak signals of revival during the outbreak of the deadly Coronavirus.