Toyota has introduced WhatsApp service, which allows its customers to directly interact with their dealership or service personnel.
Toyota Kirloskar Motor (TKM) has recently introduced flexible finance and payment options for their cars like Innova Crysta, Toyota Fortuner and Glanza, Yaris etc. The newly introduced payment option scheme will allow buyers to convert payment for buying a car and servicing into EMI of 9 months or more at lower ROI (Rate of Interest). The carmaker now also operates via an official WhatsApp account to promote social distancing. Under the new payment scheme, buyers can now own a brand new Toyota car or service it with flexible options to convert the payment into EMI of 3/6/9 months. Toyota’s payment scheme is being offered with attractive benefits like low ROI and in a few cases 100 per cent processing fee waiver.
Toyota’s new WhatsApp group service allows customers and the general public to reach the carmaker for enquiries and feedback
Mr Naveen Soni, Senior Vice President for sales and services at Toyota Kirloskar Motor said, "We have curated special convenience initiatives that will ease the vehicle owning process. Our new EMI schemes will provide easy, flexible and convenient payment options ensuring the best buying and servicing experience for our customers."
"We are also happy to announce the launch of 'Official WhatsApp channel', one of the most preferred modes of communication by all of us due to its ease of usage, which will create a seamless and omni channel customer experience, he added.
The carmaker said that Toyota’s Official WhatsApp group service allows buyers and the general public to reach Toyota for enquiries and feedback. One can reach the automaker by giving a miss call or SMS ‘Hi’ to 83676 83676. Through this service, a buyer can get information regarding new vehicles purchases, buy or sell or exchange existing vehicles, book service appointment, request for breakdown services and even offer feedback on service.
The main aim of the carmaker is to increase the declining sales figure. Last month, Toyota reported 86.49 per cent of the decline in domestic sales as the automaker was only able to retail 1,639 units. On the other hand, the carmaker managed to retail around 1,639 units in May 2019.