Hyundai Issues Guidelines for Customer and Employee Safety

by Kshitij Rawat | 04/05/2020
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Hyundai and Mobis India Limited have implemented a new scheme, which emphasizes on customer and employee safety.

Hyundai Motor India has announced that the company will be taking appropriate steps to ensure customer and employee safety, declaring it as the company’s top priority. The new initiative, under the name of ‘Hyundai Cares’, has laid down guidelines for dealerships all over India for maintaining sanitation and hygiene.

Hyundai India announces a new initiative for customer and employee safety

Hyundai India announces a new initiative for customer and employee safety, called 'Hyundai cares'

The new initiative is aimed at ensuring dealership preparedness to meet the standards of safety and cleanliness of both, the showrooms and the service centres. For customers, this means that the display cars and test drive vehicles will be cleaned and sanitised appropriately, as will the customer lounge and washrooms. The delivery process of a new car, as well as cars brought in for service, will now have contactless demonstration and maintenance.

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For the safety of employees, scheduled sanitization drives are planned wherein various customer touchpoints will be cleaned throughout the showrooms and workshops. Thermal screening of employees and visitors along with regular sanitisation will ensure that the safety of facilities is not compromised.

 “The Safety and Well Being of our Customers and Employees is Paramount. With the evolving situation, we must adapt ourselves for the future. Under the umbrella of the ‘Hyundai Cares’ initiative, we are geared up to meet these challenges with sufficient measures that will Enhance Customer Confidence while also ensuring a Safe Showroom & Workshop Environment for Customers and Employees. Our carefully thought out initiatives will encompass all ownership aspects of Hyundai Cars for New & Existing Customers.”

Mr SS Kim
MD & CEO, Hyundai Motor India Ltd

Previously, Hyundai had also launched an online car-buying platform for India, dubbed ‘Click-to-buy’. The new online sales portal ensures that people can buy a brand new Hyundai car from the safety of their home while in lockdown, complete with the choice of home delivery as well. For more convenience, the platform allows a sales consultant to assist you before, during, and even after your online transaction. The assistance ranges from paperwork to finance options. Hyundai also offers 360 Digital Service & Contact-less Service Experience, which allows buyers to book a service online through Hyundai care app, website, phone call, or even WhatsApp.

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