Volkswagen Launches Digital Workplace Application across dealerships

On Wednesday, Volkswagen has confirmed to upgrade the workplace with tablet computers coupled with a pre-installed the Digital Workplace application. In particular, all the 121 Volkswagen dealership centres across 104 cities in India will be replete with the equipment with the goal to simplify and digitise the buying experience.

Volkswagen has confirmed to upgrade the workplace with tablet computer

The European carmaker reported that this upgrade will allow their consultants to be available with 

• 360-degree view

• Vehicle presentation

• Videos

• Competition comparison

• Financing solutions 

• Register test-drives 

As for the Digital Workplace application, it is also dedicated to the technicians to both explain and showcase the repair work offered on their vehicles to customers. 

All the 121 Volkswagen dealership centres across 104 cities in India will be replete with the equipment 

The procedure will include 6 steps which will send the timely updates to customers via SMS about their vehicles right as it enters the workshop till its completion.

Thereby, the customer can have two options which are picking up their vehicle or asking the dealership to drop it at their doorstep.

Furthermore, the app will enable dealers to create a customized product brochure for customers with their preferred vehicle and choice of features.

Speaking about this upgrade, Steffen Knapp, the Director of Volkswagen Passenger Cars reported to the media

“People are at the centre of Volkswagen’s business and with the Digital Workplace initiative, we aim to enhance the sales and after-sales processes as well as digitalize the customer buying experience. As the country moves a step forward with the Digitalize India campaign, this is yet another enterprise to fully integrate our dealerships and provide a premium user experience. It is our endeavour to offer our customers, all of Volkswagen’s services at the comfort and convenience of their homes.”

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