Lamborghini Urus To Encounter Customer Service Challenge

by Harish Kumar | 02/11/2018
Share this post:
The newest model of Lamborghini in India, the Urus SUV has to face with a new challenge in customer services.

While having received an outstanding performance in the sales numbers for not only the first year but also the second quarter of 2019, the Urus SUV has confronted with a new constraint in the Brand’s customer services. According to some recent reports, the Lamborghini Urus is such a highly-appreciated SUV that nearly seven-tenths of its buyers are the first time buyers.

2019 Lamborghini Urus, torquoise chrome colour

The Urus becomes a well-received Super SUV after its premiere in the Indian market

However, now it falls into a difficulty that virtually all buyers of the Urus come with their higher expectations in the areas of customer services and amenities. Most buyers of the Lamborghini Urus shifts from other luxury brands, the Italian luxury automaker must reflect on preparing a service network accordingly.  

“We’re enlarging our customer base, but it is also a huge challenge. They are expecting a certain level of service because they’re coming from other luxury brands. So, for the last few years, we have been developing our partners and our dealer network to cater to this clientele”, said Matteo Ortenzi, Lamborghini’s new CEO for the APAC region.

Lamborghini India also revealed its plan to double its sales figures in the next two year by making more roominess, more daily usability, better headroom and legroom to meet the customers’ needs and aspirations.  

2018 Lamborghini Urus, yellow, front angular look

Customers from other luxury brands expect more in Lamborghini customer service

The Lamborghini Urus is the world’s first SUV that has made its debut in Mumbai in January. It comes to captivate a lot of auto enthusiasts with its meticulous design and style and very impressive driving performance. The super SUV gives customers a dynamic adrenaline-filled experience because it is capable of accelerating from 0-100 km/h in 3.6 seconds with the max speed of 305 km/h that has made it the fastest SUV in the world. The luxurious appearance combined with a powerful driving performance help the Urus achieve an outstanding sales mark straight after its premiere. 

2018 Lamborghini Urus, black, right front side

The Lamborghini Urus deserves its honour as the fastest Super SUV in the world

The praiseworthy responses from the Indian customers come with the challenging obstacle in customer services has been a motivation for the world’s class luxury brand, Lamborghini, to intensify the customer base in the emerging market like India and many more.  

Watch Video: Lamborghini Urus: The world's first Super Sport Utility Vehicle

Lamborghini Urus Overview:

  Lamborghini Urus Specifications
Engine 4.0-Litre V8 Bi-Turbo Engine
Displacement 3996 cc
Power 641 PS
Torque  850 Nm
Mileage  7.8 Kmpl
Transmission Automatic 
Drive Train AWD 
Acceleration 3.6 seconds (0-100 Kmph)
Max Speed 305 Kmph
Fuel Tank Capacity 75.0

Update the latest car news in India by visiting our website -

>>> Read more: 

First SUV Lamborghini Urus delivered in India with the price of Rs 4.2 crore

Tracking icon
Would you like to receive notifications with latest news and car deals from IndianAuto?